Quality Assurance Specialist, I D&A Services, LLC is looking for an entry level compliance professional to join the Quality Assurance team.This critical component to the company’s compliance program helps to ensure and promote operational quality and enforce client and company expectations through daily call monitoring, auditing, and assisting with employee training and remediation. Job Responsibilities: · Monitor and score calls daily as per individual client and company requirements for both internal and external call monitoring and compliance program deliverables. · Achieves quality assurance operational objectives by contributing information and analysis to team strategic plans and reviews; implementing quality and customer service standards as they are updated or modified; identifying and escalating potential problems, issues, trends, and solutions. · Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends including passed/failed calls and corrective actions. · Contributes to team efforts and initiatives by accomplishing related tasks and projects accurately and timely, with minimal to no margin of error. · Assist with collection staff coaching, training, and remediation as necessary · Perform related work as assigned. Knowledge, Skills and Abilities: · Must be able to operate and demonstrate proficiency with operating telephone and computer based systems, and be able to hear and transcribe audio recordings · Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) required.
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- How many years of Quality Assurance experience do you have?